Return Policy
Your satisfaction is our priority
Last updated: October 17, 2025
Our Commitment to Quality
At Frutify, we're committed to delivering the freshest, highest-quality produce to your doorstep. If you're not completely satisfied with your order, we're here to make it right.
Return Eligibility
Items Eligible for Return
- Products that are damaged, spoiled, or not fresh upon delivery
- Items that don't match your order (wrong product or quantity)
- Products with quality issues that affect freshness or safety
- Non-perishable items in unopened, original packaging
Items Not Eligible for Return
- Products consumed or used after delivery
- Items damaged due to improper storage by customer
- Products with natural variations in size, color, or appearance
- Perishable items returned after 24 hours without valid quality concerns
How to Return Items
1. Contact Us
Call us within 24 hours of delivery at +91 98765 43210
2. Document Issue
Take photos of the product and describe the issue
3. Resolution
We'll arrange pickup and provide refund or replacement
Refund Policy
Refund Methods
- Original Payment Method: Refunds are processed to your original payment method
- Frutify Wallet: Instant credit to your Frutify wallet for future orders
- Bank Transfer: Direct transfer to your bank account (for wallet refunds)
Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Card | 5-7 business days |
| Digital Wallets (Paytm, PhonePe, etc.) | 2-3 business days |
| Net Banking/UPI | 3-5 business days |
| Frutify Wallet | Instant |
Replacement Policy
In many cases, we prefer to offer replacements rather than refunds to ensure you get the fresh produce you need.
Replacement Options
- Same Product: Replace with the same product of better quality
- Alternative Product: Substitute with a similar product of equal or greater value
- Store Credit: Credit to your account for future purchases
Our Quality Assurance
We take multiple steps to ensure you receive the best quality products:
Before Delivery
- Quality checks at sourcing
- Proper storage and handling
- Final inspection before packing
- Careful packaging for freshness
After Delivery
- Follow-up calls for feedback
- Quick resolution of issues
- Continuous improvement process
- Customer satisfaction tracking
Contact Us for Returns
If you need to return an item or have any questions about our return policy, please contact us:
Important Notes
- Returns are processed only after verification of the reported issue
- Refund amounts may be adjusted for delivery charges in case of customer error
- We reserve the right to refuse returns that don't meet our policy criteria
- This policy is subject to change; please check for updates regularly
Shop with Confidence
Our return policy ensures you can shop worry-free, knowing we stand behind our products.