Help & Support

Placing an order is easy:

1. Browse our categories or search for specific products
2. Add items to your cart by clicking "Add to Cart"
3. Review your cart and proceed to checkout
4. Enter your delivery address and payment information
5. Confirm your order and you'll receive a confirmation email

Delivery Areas: We currently deliver across Kochi, including Ernakulam, Fort Kochi, Kakkanad, and surrounding areas.

Delivery Timings:

• Same-day delivery: Orders placed before 2:00 PM
• Next-day delivery: Orders placed after 2:00 PM
• Delivery slots: 8:00 AM - 12:00 PM, 2:00 PM - 6:00 PM, 6:00 PM - 9:00 PM

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Digital Wallets (Paytm, PhonePe, Google Pay)
• Net Banking
• UPI

All payments are processed securely through our trusted payment partners.

We maintain high quality standards through:

• Direct sourcing from trusted farmers and suppliers
• Quality checks at multiple stages
• Proper storage and cold chain management
• Careful packaging and handling during delivery
• Regular supplier audits and quality assessments

If you're not satisfied with any product, please contact us within 24 hours of delivery.

You can manage your account by:

• Logging into your account on our website or mobile app
• Updating your profile information and delivery addresses
• Viewing your order history and tracking current orders
• Managing your payment methods and preferences
• Setting delivery preferences and special instructions

If you need help with your account, please contact our support team.

Return Policy:

• Returns must be reported within 24 hours of delivery
• Products must be in original condition
• Fresh produce returns are evaluated case by case
• Non-perishable items can be returned if unopened

Refund Process:

• Refunds are processed within 5-7 business days
• Refunds are credited to the original payment method
• Partial refunds may apply for damaged items