Frequently Asked Questions

Placing an order is simple:

1. Browse our product categories or use the search function
2. Select products and add them to your cart
3. Review your cart and proceed to checkout
4. Enter your delivery address and contact information
5. Choose your payment method and complete the order
6. You'll receive an order confirmation via email and SMS

The minimum order value is ₹200. This helps us maintain the quality of our delivery service and ensures fresh products reach you efficiently.

You can modify or cancel your order within 30 minutes of placing it. After that, our team begins preparing your order for delivery. To make changes, please contact our customer support immediately at +91 98765 43210.

We currently deliver across Kochi, including:

• Ernakulam
• Fort Kochi
• Kakkanad
• Edappally
• Palarivattom
• Vyttila
• Kaloor
• Marine Drive area

We're constantly expanding our delivery network. Check our website for the most up-to-date delivery areas.

Delivery Slots:

• Morning: 8:00 AM - 12:00 PM
• Afternoon: 2:00 PM - 6:00 PM
• Evening: 6:00 PM - 9:00 PM

Same-day delivery: Available for orders placed before 2:00 PM

Next-day delivery: For orders placed after 2:00 PM

Delivery Charges:

• Orders above ₹500: Free delivery
• Orders ₹200-₹499: ₹30 delivery charge
• Express delivery (within 2 hours): Additional ₹50

Delivery charges are clearly displayed at checkout before you complete your order.

We accept all major payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, RuPay
• Digital Wallets: Paytm, PhonePe, Google Pay, Amazon Pay
• Net Banking: All major banks
• UPI: All UPI-enabled apps

All payments are processed securely through our trusted payment partners.

Yes, absolutely! We use industry-standard security measures:

• SSL encryption for all transactions
• PCI DSS compliant payment processing
• Secure payment gateways from trusted providers
• We never store your payment information

Your financial information is completely secure with us.

We maintain freshness through:

• Direct sourcing from local farmers and trusted suppliers
• Cold chain storage and transportation
• Quality checks at multiple stages
• Proper packaging to maintain freshness during delivery
• Fast delivery to minimize time between harvest and your table

Yes! Our mobile app is available for both Android and iOS devices. You can download it from:

• Google Play Store (Android)
• Apple App Store (iOS)

The app offers the same features as our website with the convenience of mobile shopping and push notifications for order updates.